Privacy Policy
Thank you for visiting Vitas Home Services, Inc. (“Vitas”, “we”, “our” or “us”) at www.vitasnow.com. To help you understand how we handle your information, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used by us on this website and through our products, services, and tools (“Services”). By using the website and the Services, you consent to the processing of your information as set forth in this Privacy Policy, now and as amended by us.
This site is specifically designed for persons who are 18 years of age or older and is intended for use by persons who have the authority to make purchasing decisions for their household or business. No one under the age of 18 should provide any personal information to us or access or use the Services offered by Vitas.
This site is specifically designed for persons who are 18 years of age or older and is intended for use by persons who have the authority to make purchasing decisions for their household or business. No one under the age of 18 should provide any personal information to us or access or use the Services offered by Vitas.
Your Consent
By using this site, you agree to the terms of this Privacy Policy. If you do not agree to this policy, please do not use this site. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information according to the terms of this Privacy Policy. Vitas reserves the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. It is your responsibility to check this page periodically for changes in the privacy policy. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.
Information You May Provide
Vitas collects information through voluntary submissions: through our website, you can request product and Services information and enroll for a membership subscription. In addition, we collect your personal information required to enroll you with an energy provider. The types of personally identifiable information that we may collect for such purposes include but are not limited to:
- Your name, contact information, username, password, and other registration information.
- transaction-related and financial information, such as when you make purchases or respond to any offers.
- information you provide about your current energy services or about your energy usage.
- utility and retail energy provider account number.
- date of birth, social security number, and driver license number to enroll you with a third-party energy provider. and
- information you provide that we may need to contact you.
Information That Might Be Collected From You
We and our service providers may automatically collect certain technical information from your computer or mobile device over time and across different websites when you use the Services, such as your Internet Protocol (IP) address, your general geographic location, your browser type, your operating system, the pages you view on the Services, the pages you view immediately before and after you access the Services, and the search terms you enter on the Services. This information allows us to recognize you and personalize your experience if you return to the Services, and to improve the Services and the services we provide. We and our service providers may collect this information using “cookies” that the Services saves on your computer using your web browser and access when you return, or similar technologies.
We may collect your utility account information that we obtain to analyze your energy use, rate structures, and other characteristics, either when you provide that information to us, or automatically.
We may collect your utility account information that we obtain to analyze your energy use, rate structures, and other characteristics, either when you provide that information to us, or automatically.
How We May Use Your Information
We may use the information we collect for several purposes, including, but not limited to:
- Fulfill your requests for products and or services, to respond to inquiries about offerings and to offer other products, programs or services that may be of interest
- Provide you with information about the Services or required notices
- Enhance your experience on our website
- Send electronic newsletters and blogs
- Allow us to improve the Services and the services we provide
- Detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms of Service, violations of law, or other misuse of the Services
Under What Circumstances Do We Disclose This Information?
We may disclose the information we collect from you through the Services:
- To third parties that provide services to us in connection with our business operations and that have agreed to keep the information confidential, including, but not limited to, third parties that provide order and payment processing services; and deliver marketing communications, promotional materials, or advertisements
- To electricity and natural gas providers, utilities, and other companies to identify energy usage and/or cost saving opportunities
- As required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations
- When we believe in good faith that disclosure is necessary (a) to protect our rights, the integrity of the Services, or your safety or the safety of others, or (b) to detect, prevent, or respond to fraud, intellectual property infringement, violations of our Terms of Service, violations of law, or other misuse of the Services
- To service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
- Detect, prevent, and respond to fraud, intellectual property infringement, violations of our Terms of Service, violations of law, or other misuse of the Services
In addition, we may share de-identified reports on user demographics and traffic patterns, as well as anonymized information, with third parties.
Purchase Information
Vitas collects payment information necessary to set up the billing for Vitas membership and the services and products that you purchase.
If you use a credit card for payment, the information Vitas may collect includes card number, card type, cardholder name, billing address and expiration date.
If you use automatic deduction (electronic funds transfer) to purchase services or products, Vitas may collect account information necessary to set up the billing and payment for the services and products that you purchase. This account information includes the account number, account type, account name and the ABA routing number of the financial institution where the account is located.
If you use a credit card for payment, the information Vitas may collect includes card number, card type, cardholder name, billing address and expiration date.
If you use automatic deduction (electronic funds transfer) to purchase services or products, Vitas may collect account information necessary to set up the billing and payment for the services and products that you purchase. This account information includes the account number, account type, account name and the ABA routing number of the financial institution where the account is located.
Information Security
We utilize administrative, technical, and physical safeguards designed to protect the information collected by the Services. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Services over networks that we do not control, including the Internet and wireless networks. Vitas is not responsible for the functionality or security measures of any third-party product or service you use or access, including energy providers, utilities, and SMTP.
Privacy Options / Opt Out Options
We give you choices about how some of your information is handled. You may:
- Opt not to register to receive our e-newsletter(s)/blog(s).
- Opt not to participate in certain interactive areas; and
- Reject the use of cookies, if your browser supports it, however some functions may not work as intended when cookies are disabled.
We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy.
Contact Information
Vitas welcomes your comments regarding this Statement of Privacy. If you believe that Vitas has not adhered to this Statement, please contact Vitas at service@vitasnow.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
